Returns & Exchanges
At The Brick, we want you to love your new home furnishings, which is why we offer a comprehensive return and exchange policy to ensure your complete satisfaction. If your purchase isn't the perfect fit, our team is here to help you find a solution within our designated return windows.
Verify Your Eligibility
Ensure your item is in its original condition and packaging, and check that your request falls within 48 hours for appliances and electronics or 7 days for furniture and mattresses.
Contact Customer Care
Reach out to our support team via our online portal or visit your local Brick showroom with your original sales receipt to initiate the return authorization process.
Prepare the Merchandise
Securely repackage your items and include all original manuals, accessories, and promotional materials to avoid restocking fees or processing delays.
Complete the Exchange or Refund
Once our team inspects the returned goods, we will process your refund to the original payment method or assist you in selecting a replacement piece for your home.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing