Frequently Asked Questions
Everything you need to know about furnishing your home with The Brick.
What are your delivery options for large furniture items?
We offer several delivery tiers, including our White Glove Delivery service where our professionals will unpack, assemble, and place your furniture in the room of your choice, as well as standard curbside drop-off.
Do you offer financing or payment plans?
Yes, we provide flexible financing options through our store credit card and third-party partners, allowing you to pay for your purchase over time with low-interest or interest-free periods.
What is your return policy for home appliances and mattresses?
Most unopened items can be returned within 30 days. For mattresses, we offer a 90-day comfort guarantee. Please note that major appliances must be inspected upon delivery and reported immediately if damaged.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can enter this number on our 'Track My Order' page to see real-time updates on your delivery status.
Do your products come with a warranty?
All of our products come with a standard manufacturer's warranty. Additionally, we offer extended protection plans that cover accidental damage, stains, and mechanical failures beyond the initial warranty period.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement without penalty. For changes requested after this window, please contact our customer service team as soon as possible, though restocking fees may apply.